Field Service Lightning

Salesforce Field Service Lightning (FSL) is a powerful tool designed to manage and optimize field operations, connecting field technicians with real-time data and ensuring efficient service delivery. Built on the Salesforce platform, FSL enables businesses to schedule and dispatch field service teams, track job progress, and manage resources effectively. It is ideal for industries with field operations, such as utilities, healthcare, telecommunications, and manufacturing. Key features of Field Service Lightning include intelligent scheduling, which uses AI to assign the right technicians based on skills, location, and job urgency, reducing travel time and improving productivity. The platform also offers a mobile app that provides field technicians with essential customer and job information, allowing them to update statuses, access knowledge articles, and capture customer signatures on-site.